Customer policy

Payment Policy

This Payment Policy outlines how transactions are processed at Windy City Furniture, Inc. and the measures we take to ensure your financial information remains secure.

1. Secure Checkout & Transparent Pricing

Payment is required in full at the time of purchase. All transactions are conducted in United States Dollars (USD $). Before finalizing your order, the checkout page will clearly display the total cost, which includes:

Product PriceThe cost of your selected items.
Shipping FeesFREE over $249, or a flat rate of $14.99 for smaller orders.
No Hidden FeesWe do not charge restocking fees or surprise handling charges at checkout.

2. Accepted Payment Methods

We provide a secure and seamless checkout experience through our primary payment partners. We accept the following methods:

  • Credit/Debit Cards: Major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Klarna, Afterpay and WeChat Pay.

3. Transaction Security (SSL Encryption)

Your security is our top priority:

EncryptionOur website uses Secure Socket Layer (SSL) technology (look for the padlock icon in your browser address bar) to encrypt your data during transmission.
Data PrivacyWindy City Furniture, Inc. does not store or have access to your full credit or debit card details. All financial information is handled directly by PCI-compliant secure servers.

4. Order Confirmation

Instant ReceiptYou will receive an automated Order Confirmation Email containing your order number and transaction summary immediately after a successful payment.
ProcessingOrders are processed within 1–3 business days (Mon–Sat) to ensure your order ships as quickly as possible.

5. Contact Information

If you have any questions regarding your payment or a recent transaction, please contact us:

Store NameWindy City Furniture, Inc.
Address2221 S Michigan Ave, Chicago, IL 60616, United States
Emailinfo@windycityfurniture.shop
Phone+1 312-225-9777